​Astrantia Talent Limited

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1. Scope of Services

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All services provided by Astrantia Recruitment (“Astrantia”, “we”, “us”) are supplied strictly on a business-to-business (B2B) basis in accordance with applicable UK and EU recruitment legislation, including the Conduct of Employment Agencies and Employment Businesses Regulations 2003 (as amended).

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By engaging Astrantia Talent, the client (“Client”, “you”) confirms that it is acting in the course of business and not as a consumer.

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2. Refund Policy

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No refunds are payable in any circumstances.

Once a candidate introduced by Astrantia Talent has accepted an offer of employment or engagement—whether acceptance is communicated orally or in writing—the placement fee becomes fully earned, due, and non-refundable.

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This applies regardless of:

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• The duration of the candidate’s employment or engagement

• Early termination for any reason

• Changes in business needs or strategy

• Suspension or cancellation of the recruitment campaign

• Lack of communication or delays caused by the Client

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No cash refunds, credits, or fee reductions will be issued under any circumstances.

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3. Placement Fees & Payment Terms

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Placement fees are invoiced following confirmation of a candidate’s acceptance of an offer.

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• Invoices are payable within fourteen (14) days of the invoice date

• Payment must be made by electronic funds transfer

• Failure to pay within the agreed timeframe may result in enforcement action and suspension of any guarantees or additional services

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Astrantia Talent reserves the right to invoice the placement fee on the date the candidate accepts the offer.

 

4. Cancellation of Recruitment Assignment

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Astrantia Talent reserves the right to invoice a cancellation fee and/or the agreed placement fee if:

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• The role specification, seniority, or candidate profile is materially altered after the recruitment process has commenced;

• The Client cancels or suspends the assignment after recruitment activity has begun;

• No communication or instructions are received from the Client for a period exceeding fourteen (14) days following written notice from Astrantia.

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For contingency-based recruitment, Astrantia may close the assignment if communication stagnates beyond the above period.

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5. Guarantee – Free Replacement (No Charge)

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A free replacement guarantee applies, subject strictly to the following conditions:

• All Astrantia invoices have been paid in full and within agreed payment terms;

• The Client provides written notification within the guarantee period if the candidate leaves or is removed;

• The role requirements, location, responsibilities, and qualifications remain substantially unchanged.

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The guarantee is limited exclusively to the provision of a replacement search.

No refunds, credits, or fee reductions are available in lieu of a replacement.

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If the Client’s requirements change (including but not limited to location, language skills, seniority, or technical qualifications), Astrantia reserves the right to issue a revised assignment proposal with adjusted fees.

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6. Communication Obligations

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Timely communication with Astrantia is essential to the success of any recruitment campaign.

Failure to respond or provide instructions may:

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• Result in candidate withdrawals

• Lead to campaign cancellation

• Incur additional fees where applicable

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Astrantia accepts no liability for delays or outcomes caused by a lack of Client communication.

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7. Third-Party & Introduction Protection

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All candidate introductions made by Astrantia Talent are confidential and exclusive to the Client.

If a candidate introduced by Astrantia is:

• Passed to a third party; or

• Engaged by another employer as a result of Astrantia’s introduction

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the Client shall remain liable for the full placement fee as if the engagement had been made directly by the Client.

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8. Governing Basis

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This policy forms part of Astrantia’s contractual terms and applies to all recruitment assignments unless otherwise expressly agreed in writing.